Trade In Your Mac or PC

Help Improve Mac Trade-in

We love to listen. Please share your feedback, ideas, and suggestions on how we can make the Mac trade-in program even better for customers.

Note: This feedback will be reviewed by Phobio and Apple representatives. To resolve customer issues, please visit Live Chat.

Terms & Conditions

As a participant in the Apple Trade In program serviced by Phobio LLC, I confirm that I am the rightful owner of the device being traded-in and agree to the inspection, device shipment, and payment process of the program.

Visit phobiosupport.com/terms for complete terms and conditions.

Privacy Policy

All information collected by Phobio will be used to process your transaction or be used to contact you. All personal information will be treated as strictly confidential and will be stored on a secure server. Phobio will not distribute your personal data to third parties.

Acceptable Mac Screens

There are three acceptable screens to ensure that the operating system is functioning properly before sending your device to Phobio: Desktop, Setup screen, and Disk Utility screen.

1. Desktop: The desktop is the space in which you see the windows of files, folders, and applications.

2. Setup Screen: This screen allows you to set your machine as new which verifies that the hard disk is erased.

3. Disk Utility Screen: The Disk Utility screen allows you to restore, reinstall and erase your device. You will be able to completely restore your machine to the factory settings using this screen.

Signs of Battery Swelling

Devices with signs of battery swelling are not eligible for trade-in. Some examples are below:

Recycle Your Device For Free

Based on what you’ve told us, your device is ready to recycle. While it doesn’t qualify for credit you can recycle it for free by emailing recycling_canada@apple.com

Duplicate Serial Number Ineligible for Trade

A device with that serial number has already been processed, and is no longer eligible for trade-in.

Please re-check your device’s serial number and try again.