Trade Up Your Mac or PC

Help Improve Mac Trade-in

We love to listen. Please share your feedback, ideas, and suggestions on how we can make the Mac trade-in program even better for customers.

Note: This feedback will be reviewed by Phobio and Apple representatives. To resolve customer issues, please visit Live Chat.

Terms & Conditions

As a participant in the Apple GiveBack trade-in program serviced by Phobio LLC, I confirm that I am the rightful owner of the device being traded-in and agree to the inspection, device shipment, and payment process of the program.

Visit phobiosupport.com/terms for complete terms and conditions.

Privacy Policy

All information collected by Phobio will be used to process your transaction or be used to contact you. All personal information will be treated as strictly confidential and will be stored on a secure server. Phobio will not distribute your personal data to third parties.

Recycle Your Device For Free

Unfortunately, your device is not eligible for trade-in.

To recycle your device for free, click here to find the appropriate recycling option for your device.

PayPal Payments

Payments go directly into the PayPal (USA or Canada) account balance for the email address you submit. If no PayPal account exists, you will be prompted to create one.

You can use the funds in your PayPal account balance to send payments or you can withdraw the funds.

Duplicate Serial Number Ineligible for Trade

A device with that serial number has already been processed, and is no longer eligible for trade-in.

Please re-check your device’s serial number and try again.

Virtual Visa® Reward

The Virtual Visa® Reward can be used to buy what you want, when you want it. Because it is so flexible and convenient, the Visa Virtual Reward makes it easy to treat yourself to something special or to help cover your everyday expenses. The decision is yours. Want a physical Visa® Reward Card mailed to your home? No problem, you will have the option to select a physical card option once you receive your Virtual Visa Reward email.

The Virtual Visa Reward and the Visa Reward Card accounts have a 12 month expiration.

Terms & Conditions: This virtual reward is issued by Sutton Bank, member FDIC, pursuant to license by Visa U.S.A. Inc.

Virtual MasterCard® Reward

The Virtual MasterCard® Reward can be used to buy what you want, when you want it. Because it is so flexible and convenient, the MasterCard® Reward makes it easy to treat yourself to something special or to help cover your everyday expenses. The decision is yours. If you want a physical MasterCard® Reward Card mailed to your home, you will have the option to select a physical card option once you receive your Virtual MasterCard® Reward email.

The Virtual MasterCard® Reward accounts have a 12 month expiration.

Terms & Conditions: Cards are issued by Citibank, N.A. pursuant to a license from MasterCard International and managed by Citi Prepaid Services. This card can be used everywhere MasterCard debit cards are accepted.

Apple Store Gift Cards by Email

Apple Store Gift Cards will be sent by email after trade inspection. Apple Store Gift Cards can be used at an Apple Retail Store, in the Apple Online Store, or on the phone by calling 1-800-MY-APPLE.

Note that Apple Store Gift Cards cannot be redeemed on the iTunes Music Store or the App Store.